Stacey's Trimsalon
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Terms and conditions

Version: January 2026

This is a translation of the Dutch version. In case of any differences, the Dutch text prevails.

Stacey's TrimsalonOlieslager 26444 KL Brunssum
Phone: +31 6 40 73 54 99Website: www.staceystrimsalon.nlEmail: info@staceystrimsalon.nl
Chamber of Commerce (KVK): 94519943VAT: NL005092471B43

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Grooming salon
Stacey's Trimsalon.
Customer
the natural person who enters into an agreement with Stacey's Trimsalon.
Pet
the animal for which the services are provided.
Services
all grooming, care, washing, drying and related work.

Article 2 – Applicability

  1. These terms and conditions apply to all quotations, appointments, treatments and agreements between Stacey's Trimsalon and the customer.
  2. By making an appointment, the customer declares to have read and agreed to these terms and conditions.
  3. Deviations from these terms and conditions are only valid if agreed in writing.

Article 3 – Appointments and cancellations

  1. Appointments can be made by phone, by email, via the website or in person.
  2. Cancellations must be made at least 48 hours before the scheduled appointment.
  3. For cancellations within 48 hours, Stacey's Trimsalon reserves the right to charge up to 50% of the reserved treatment fee.
  4. If the customer does not show up without notice ("no-show"), the full reserved treatment fee may be charged.
  5. In the event of repeated no-shows, Stacey's Trimsalon may refuse future appointments or require advance payment.

Article 4 – Health and behaviour of the animal

  1. The customer must report relevant information about the animal’s health, medication, allergies, behavioural problems or previous incidents in advance.
  2. The animal must be free of contagious conditions, as far as the owner can reasonably know.
  3. If, during the treatment, the animal turns out to pose a risk to itself, other animals or staff, the treatment may be interrupted or terminated.
  4. Any additional work resulting from extreme matting, dirt, flea infestation or difficult behaviour may be invoiced additionally.
  5. Stacey's Trimsalon reserves the right to refuse an animal if the safety or health of people or animals is at risk.

Article 5 – Care and welfare

  1. Stacey's Trimsalon carries out treatments according to professional standards and with due regard for the animal’s welfare.
  2. With severely matted coats, it may be necessary to shave the animal short. Where possible, the salon will discuss this with the owner in advance.
  3. Due to matting, existing skin problems, irritations or damage may become visible after the treatment. Stacey's Trimsalon cannot be held liable for this.
  4. If a medical abnormality is noticed during the treatment, the customer will be informed. Stacey's Trimsalon does not make diagnoses.

Article 6 – Liability

  1. Stacey's Trimsalon will carry out the work to the best of its knowledge and ability.
  2. The salon is only liable for direct damage resulting from demonstrable intent or deliberate recklessness.
  3. Liability for indirect damage, consequential damage or loss of income is excluded insofar as permitted by law.
  4. If liability is established, it is limited to the amount of the treatment concerned or the amount paid out by the liability insurance.
  5. Stacey's Trimsalon is not liable for injury, illness or death resulting from pre-existing medical conditions, hidden defects or unforeseen behaviour of the animal.
  6. Customers’ personal belongings remain at their own risk. Stacey's Trimsalon is not liable for loss, damage or theft of these, unless there is intent or gross negligence.

Article 7 – Rates and payments

  1. All prices stated include VAT, unless stated otherwise.
  2. The final price may differ from an estimate given in advance if the condition of the coat, the animal’s behaviour or the treatment time required gives reason to do so.
  3. Payment must be made immediately after the treatment.
  4. Stacey's Trimsalon accepts payment by:
    • Cash;
    • Debit card (PIN);
    • Credit card.
  5. In the event of non-payment, statutory collection measures may be taken.

Article 8 – Privacy and personal data

  1. Stacey's Trimsalon processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
  2. Personal data is used exclusively for:
    • scheduling and carrying out appointments;
    • customer administration;
    • invoicing;
    • communication with customers.
  3. Data is not sold to third parties.
  4. The customer has the right to access, correction, restriction of processing, data portability and deletion of personal data, insofar as permitted by law.
  5. For more information, please refer to the privacy statement on the website.

Article 9 – Photos and images

  1. Stacey's Trimsalon may take photos of animals for quality records or promotional purposes.
  2. Photos in which an animal is recognisable are only published if the owner has given consent.
  3. The customer may withdraw consent once given at any time for future use.

Article 10 – Force majeure

  1. Stacey's Trimsalon is not liable for delays or the inability to carry out work due to force majeure.
  2. Force majeure includes, among other things: illness, technical failures, power outages, extreme weather conditions, government measures and other circumstances beyond the salon’s reasonable control.

Article 11 – Completion and acceptance

  1. The customer is expected to check the treatment when collecting the pet and to make any comments or objections known to Stacey's Trimsalon immediately.
  2. Once the customer has collected the pet and paid for the treatment, the services are deemed to have been performed satisfactorily and accepted by the customer, except for defects that were not reasonably visible straight away.
  3. After collection and payment, complaints about the treatment relating to the chosen grooming style, coat length, cut or general finish will only be handled if reported in writing or by email within 24 hours of the treatment.
  4. Stacey's Trimsalon cannot be held liable for dissatisfaction with the appearance if the treatment was carried out in accordance with the customer’s wishes, the condition of the coat, the animal’s welfare and the groomer’s professional judgement.
  5. If a particular treatment, coat length or cut is deemed necessary due to matting, tangles, medical reasons, welfare considerations or the animal’s safety, Stacey's Trimsalon cannot be held liable for a result that differs from the customer’s original expectations.

Article 12 – Applicable law and disputes

  1. All agreements between Stacey's Trimsalon and the customer are governed exclusively by Dutch law.
  2. Disputes will be submitted to the competent court in the district where Stacey's Trimsalon is established, unless mandatory law provides otherwise.

Stacey's TrimsalonStacey Rinkens-MulleneersOwner

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